Stefanie Mielnicki

Guide admins can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide admins can create and edit articles if they have management permissions. End use...

Channels are the ways that you engage with your customers (how they create support requests and how you communicate with them). You choose and configure the channels you want to support. Regardles...

This glossary describes key Zendesk concepts, terminology, and products It's a good place to get started learning how to set up and use your Zendesk products. @ - A - B - C - D - E - F - G - H - I...

We aim to make it as effortless as possible for you to make account changes where necessary.  With that in mind, you can change your payment method right within the member portal by logging in here...

We know that sometimes life happens!  If you miss a payment, contact our underwriting department immediately at missedpayment@zhelpdesk.com to discuss payment options and reinstate your policy.  Pl...

zHelp Desk aims to respond to all customer inquiries within 24 hours, during business days.  For more urgent matters - such as claims or policy modification - our team will prioritize and respond b...

Customers can update or modify their policies by: Logging into your online account here to make the changes Calling customer service for more complex modifications (ex: changing the policy date) C...

Q: How do I file a claim?A: To file a claim, please visit our claims page and complete the online form. Make sure to provide all necessary documentation to expedite the process.  If this is for a p...

Coverage details can vary depending on which company you purchased your policy from. Ultimately, that company handles your claim. That’s why it’s best to contact your company (their name is listed ...

Filing an auto glass claim can be a difficult process, and you’re not the only one with questions about the way things work.  We make the process simple by having you contact your claims representa...