Setting Up Your Workstation: Steps to Follow for Remote and In-Office Setups – Zendesk

Setting Up Your Home or Office Workspace

Selecting Your Workspace

For Remote Employees: Choosing a Quiet, Well-lit Area in Your Home Selecting the right spot in your home is key for productivity. Choose a quiet area to minimize distractions. Ensure it's well-lit, either by natural light or good artificial lighting, to reduce eye strain. Your workspace should be dedicated to work tasks, helping you to mentally switch into work mode and maintain a work-life balance.

For In-Office Employees: Familiarize Yourself with Your Assigned Desk Space For those working in the office, take some time to get acquainted with your assigned desk space. Check the accessibility of power outlets, internet ports, and proximity to other resources like printers or meeting rooms. Make sure you're comfortable with the location and layout of your desk in relation to the rest of the office.

Ergonomic Setup for Your Desk

Adjusting Your Chair, Desk, and Computer Monitor to Maintain Good Posture Your chair should support your spinal curves, with your feet resting flat on the floor. Adjust your desk and computer monitor height so that the top of the screen is at or slightly below eye level. This helps prevent neck and back strain. Your keyboard and mouse should be within easy reach, allowing your wrists to be in a relaxed position.

Tips on Reducing Strain and Fatigue During Work Hours To reduce strain, take short breaks every hour. Use this time to stretch or walk around. Adjust the lighting to avoid glare on the computer screen. Practice eye exercises like the 20-20-20 rule: every 20 minutes, look at something 20 feet away for 20 seconds.

Essential Equipment and Supplies

List of Necessary Equipment for Your Workstation Your workstation should be equipped with a computer (laptop or desktop), a keyboard, a mouse, and possibly additional peripherals such as a headset for virtual meetings, a webcam, and a second monitor, depending on your role. Ensure you have a stable internet connection for seamless work.

How to Request Additional Supplies Through the IT Portal Should you require additional supplies or equipment, submit a request through the IT service catalog or submit a request.

Setting Up Your Computer and Network Access

Step-by-Step Guide on Setting Up Your Computer and Connecting to the Company Network To set up your computer, plug in all necessary cables and power it on. Follow the on-screen instructions to connect to the company network. This may involve entering a password or installing specific software. For Wi-Fi connections, select the company's network from the list of available networks and enter the required credentials.

Information on VPN Access for Remote Employees For remote employees, VPN access is essential for secure connections to the company network. Download the VPN client from the IT portal, install it, and log in with your company credentials. This will give you access to internal systems and resources as if you were in the office.

Feedback and Support: For further assistance or to provide feedback on your workstation setup, please contact IT at ITworkstation@[companyname].com. Your feedback helps us improve our setup process and support