Customer service best practices and recipes
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Zendesk Support best practices docs
This article contains a reference list for all of our best practices documentation.
Workflows
- Best practices to prepare for the holiday rush
- Best practices for using Zendesk Advanced AI in your industry
- Boosting team productivity
- Fine Tuning: What to consider when going live with Zendesk Support
- Fine Tuning: How to piece together your ideal Zendesk
- Fine Tuning: Succeeding with SLAs — why, when, and how!
Agents
- Best practices for creating contextual workspaces
- Best practices for setting up your account to get the most out of Agent Home
- Best practices for removing agents
- Best practices for deleting groups
- Zendesk best practices for assessing business impact
Security
Business rules
Tickets
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Zendesk Support recipes reference
You can use our recipes to enhance your support. This article contains a reference list for all of our recipes.
Workflow recipes
- Recipe: Funneling orders through Zendesk Support
- Recipe: Using an About field
- Recipe: Setting up Zendesk Support for gaming
- Gaming companies share tips on using AI in customer support
- Recipe: Setting up basic request ticket forms (Software example)
- Configuring a follow-the-sun global support model
- Tips for better one-touch resolution
- Tips for lowering first reply time
- Tips for improving your customer satisfaction ratings
Approval recipes
Customer-centric recipes
- Cookbook for the customer-centric company
- Gather customer info for every support request
- Collect customer insights and act on them
- Gather customer info for every support request
- Create meaningful views of your customers
- Collect customer insights and act on them
- Enhancing customer communication, comprehension, and retention with the use of media
- Support recipe: Creating a view to replicate the legacy agent dashboard
- Support recipe: Creating a view to show CSAT ratings without the legacy agent dashboard